Responsibilities:

📍Communicate with clients via phone, email, chat, and tickets. 📍Assist customers with navigating our website, statements, contracts, orders, and billing inquiries. 📍Utilize strong problem-solving and people skills to ensure first call resolution. 📍Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken. 📍Thoroughly document inquiries and outcomes for accurate tracking and analysis. 📍Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner. 📍Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment. 📍Must be flexible in work hours for 24/7 Call Center needs. 📍Demonstrate exemplary performance & attendance. 📍As a Support Representative, you will occasionally be called upon to perform other duties not included in this job description.

Qualifications:

📍Exceptional time management and a strong sense of personal accountability. 📍Comfortable communicating with all departments in the company. 📍Comfortable communicating with our sales force and technicians. 📍Highly organized with great attention to detail. 📍Passion for high performance and efficiency. 📍Comfortable with constant mathematical calculations. 📍Confident navigating and using Google sheets and excel. 📍We will be interviewing applicants to determine candidates based on Shift4 knowledge, prior experience, and management ability.