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Shift4
Customer Service Representative
at Shift4
about 1 month ago | 294 views | 2 applications

Customer Service Representative

Full-time
Pennsylvania

About the company

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Job Summary

Responsibilities:

📍Communicate with clients via phone, email, chat, and tickets. 📍Assist customers with navigating our website, statements, contracts, orders, and billing inquiries. 📍Utilize strong problem-solving and people skills to ensure first call resolution. 📍Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken. 📍Thoroughly document inquiries and outcomes for accurate tracking and analysis. 📍Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner. 📍Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment. 📍Must be flexible in work hours for 24/7 Call Center needs. 📍Demonstrate exemplary performance & attendance. 📍As a Support Representative, you will occasionally be called upon to perform other duties not included in this job description.

Qualifications:

📍Exceptional time management and a strong sense of personal accountability. 📍Comfortable communicating with all departments in the company. 📍Comfortable communicating with our sales force and technicians. 📍Highly organized with great attention to detail. 📍Passion for high performance and efficiency. 📍Comfortable with constant mathematical calculations. 📍Confident navigating and using Google sheets and excel. 📍We will be interviewing applicants to determine candidates based on Shift4 knowledge, prior experience, and management ability.

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