Responsibilities:

📍Customer Interaction: Manage customer inquiries via Gorgias, email, chat, and phone, ensuring prompt and effective responses. 📍Platform Management: Use Shopify, Gorgias, Ship Station and Amazon to handle orders, returns, and customer queries efficiently. 📍Problem Resolution: Troubleshoot issues related to orders, payments, and deliveries, ensuring customer satisfaction. 📍Customer Communication: Clearly and professionally communicate with customers, while maintaining the brand’s tone and message. 📍Process Improvement: Provide feedback to the team on common customer issues and suggest improvements to enhance the customer experience. 📍Dog Enthusiast: Be part of a team that loves dogs, and understand how our products make a difference in their health and well-being.

Requirements:

📍Previous experience working with Shopify, Gorgias, Ship station and Amazon. 📍E-commerce experience is a must. 📍Must have fluent English communication skills; Spanish fluency is a must! 📍Must be available to work during US working hours. 📍Passion for pets is a must—particularly dogs!