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Alchemy
Customer Experience Advocate
9 months ago | 995 views | 1 applications

Customer Experience Advocate

Full-time
New York

About the company

Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations. Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.

Job Summary

Responsibilities:

📍Provide hands-on technical support in Discord, Twitter, StackOverflow, Reddit and more. 📍Look at user's code and provide feedback or help debug issues 📍Provide an exceptional customer experience 📍Build out / manage a community mod team on Discord. 📍Drive community initiatives (video chats, twitter spaces, office hours) 📍Understand customer needs and how to meet unique challenges and goals 📍Seek product feedback and track usage/performance, driving our product roadmap 📍Be the voice of the community 📍Work in a quickly changing environment 📍Be enthusiastic and passionate

What We're Looking For:

📍Computer science degree or professional software engineering experience 📍Strong leadership roles in organizing communities 📍Ability to understand and troubleshoot complex technical issues 📍Ability to context switch and manage multiple conversations 📍Strong communication skills with internal and external stakeholders 📍Creative thinking for deepening community interest 📍Excellent people skills 📍Interest in technology, blockchain, crypto 📍Experience with blockchain a large plus 📍Founded a company or built side projects, a plus 📍Experience in startups, a plus

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