Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

Don’t have an account?
Customer Care Representative
at Circle
9 months ago | 1492 views | 5 applications

Customer Care Representative

United States
Per year
$53,000 To $83,000

About the company

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currencies and public blockchains for payments, commerce and financial applications worldwide. Circle is also the principal operator of USD Coin (USDC), which has become the fastest growing, regulated and fully reserved dollar digital currency. USDC now stands at more than 45 billion and has supported about $1.4 trillion in transactions over the past year.

Job Summary

What you'll work on:

📍Engaging with customers to resolve issues that come through as support tickets to our team. 📍Crafting well written, tailored communications to help customers resolve their issues. 📍Partnering with Customer Success, Sales, Product and Engineering to diagnose and solve problems. 📍Serving as a trusted advisor with an open, caring and approachable > 📍Managing multiple competing priorities to achieve results for every customer. 📍Identifying opportunities to develop solutions that help the team achieve our goals.

What you’ll bring to Circle:

📍A talent for writing and a skill for communicating complex problems clearly. 📍Deep care for customer experience and desire to refine your skills every day. 📍Motivated and caring attitude with a passion for learning. 📍Desired to share knowledge and help people do their very best work. 📍Prior experience working in service/support roles preferred. 📍Ability to solve challenging problems in a timely manner. 📍Familiarity with financial services or payment businesses preferred. 📍Experience with data analytics tools for troubleshooting problems preferred. 📍Multilingual skills are preferred, especially Spanish and English. 📍Availability to work on weekends and holidays semi-regularly. 📍Experience/familiarity with Slack, Apple MacOS and GSuite.

Similar jobs

about 5 hours ago | 7 views | Be the first one to apply
United States
$90,000 To $110,000 per year
2 days ago | 18 views | Be the first one to apply
15 days ago | 168 views | 3 applications
$63,000 To $100,000 per year
18 days ago | 81 views | 1 applications
about 1 month ago | 270 views | 2 applications