Job description

📍Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey. 📍Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision. 📍Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively. 📍Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements.

Background and experience

📍4+ years of experience as a Relationship Manager, Customer Success Manager, Account Manager or related position for a digital asset infrastructure player 📍Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale. 📍Strong problem solving and analytical skills. 📍Ability to evolve business and product strategy based on research, data, and industry. 📍Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations

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