WHAT YOU’LL DO:

📍Provide front-line IT support to employees through walk-ups, ticketing systems, and live chat. 📍Manage and support audio/visual systems for meetings and events, ensuring high-quality communication and presentation capabilities. 📍Monitor, troubleshoot, and repair IT hardware and software issues to maintain optimal operational efficiency. 📍Develop and implement IT policies and procedures that promote scalability and efficient resource management. 📍Manage the inventory of IT-owned assets, ensuring all components are accounted for and in optimal condition. 📍Facilitate and support orientations for new hires, ensuring they are well-equipped and informed starting their roles. 📍Serve as a technical resource and advisor on IT-related matters to Ripple employees, aiding in their technology needs. 📍Create and maintain comprehensive IT runbooks and end-user documentation to standardize and streamline IT processes. 📍Support IT projects and coordinate dependencies to ensure successful project completions.

WHAT YOU'LL BRING:

📍Ability to work a flexible schedule, including early mornings or evenings to support company events. 📍Proven 3-4 years experience providing IT support in a global corporate environment. 📍Expertise in supporting both macOS and Windows operating systems at scale. 📍Experience with managing Android and iOS devices using Mobile 📍Device Management (MDM) tools in a corporate setting. 📍Previous administration experience with SaaS platforms such as Google Workspaces, Slack, and Okta. 📍Strong troubleshooting skills across various systems and technologies. 📍Solid understanding of security best practices applicable on a global scale. 📍Demonstrated ability to mentor and support team members. Independent, self-starting attitude with excellent communication skills. 📍Experience working with the following tools: Freshservice, Jira, Confluence, Jamf, Zoom, Android, and Chrome OS. 📍Experience with supporting AV systems and technologies. 📍Strong affinity for metrics and data-driven decision-making. 📍Familiarity with scripting languages for administrative tasks.