About the company
Entirely self-funded by a small team, Caleb and Brown, headquartered in Melbourne Australia, has grown in the last seven years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world.
Job Summary
Responsibilities
šProvide prompt, friendly, and professional support via chat, phone, and email channels. šAssist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. šCollaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. šMonitor and facilitate client transactions to ensure a seamless experience. šHandle and resolve unique or complex client cases in collaboration with cross-functional teams. šDocument and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. šTriage internal support tickets and contribute to debugging product-related issues. šContribute to improving client support processes and delivering a 5-star service across all touchpoints. šBuild long-term relationships with clients, fostering trust and satisfaction.
Requirements
šExcellent communication skills in written and verbal English. šStrong problem-solving and analytical skills with attention to detail. šAbility to multitask and thrive in a fast-paced environment. šEmpathy, patience, and a client-focused mindset. šProficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). šModest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.
