About the company
Entirely self-funded by a small team, Caleb and Brown, headquartered in Melbourne Australia, has grown in the last seven years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world.
Job Summary
Responsibilities
📍Provide prompt, friendly, and professional support via chat, phone, and email channels. 📍Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. 📍Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. 📍Monitor and facilitate client transactions to ensure a seamless experience. 📍Handle and resolve unique or complex client cases in collaboration with cross-functional teams. 📍Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. 📍Triage internal support tickets and contribute to debugging product-related issues. 📍Contribute to improving client support processes and delivering a 5-star service across all touchpoints. 📍Build long-term relationships with clients, fostering trust and satisfaction.
Requirements
📍Excellent communication skills in written and verbal English. 📍Strong problem-solving and analytical skills with attention to detail. 📍Ability to multitask and thrive in a fast-paced environment. 📍Empathy, patience, and a client-focused mindset. 📍Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). 📍Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.
