About the company
We at YouHodler welcome new members to our team. If you understand what is described below and it makes your heart beat faster, then you should apply for our Internship as it will help you gain expertise, take on some of the most challenging Marketing projects in the most competitive industry and join our team upon successful completion of a program! Upon completion of the internship every successful participant receive EU and Swiss certification on a successful completion of our program and our recommendations regardless your decision of joining our team after the program. YouHodler is a Swiss-based Web3 platform providing innovative fintech solutions that bridge fiat and crypto financial services with simplicity, efficiency, and transparency. Its comprehensive suite of offerings includes crypto-backed loans, crypto reward accounts, innovative crypto multiplication engines, and universal currency exchange. While user-friendly and intuitive for everyday consumers, the full-service platform is also progressive enough to conduct advanced strategic trading in the crypto market.
Job Summary
Responsibilities
📍Handle and resolvecustomer requests and complaints; 📍Operate with Customer Relationship Management and the othersoftware (Intercom, Jira); 📍Hold productdemonstrations for customers; 📍Communicate andcoordinate with colleagues as necessary; 📍Respond and quicklyto customer inquiries (live chat); 📍Communicate withcustomers through various channels (Intercom/Telegram/Facebook/Slack, etc.); 📍Provide feedback onthe efficiency of the customer service process; 📍Ensure customersatisfaction and provide professional customer support.
Requirements
📍Regions – EU; 📍High educationdegree; 📍English level –Advanced (B2, C1). Additional languages (French, German, Spanish, Portuguese, other)are an advantage; 📍Experience working incustomer support/client relations; 📍Work experiencewith CRM (Customer Relationship Management) and social platforms (Intercom,Telegram, Slack); 📍Highly organized and able to multi-task; 📍Excellent communication and interpersonal skills; 📍High computer literacy; 📍Availability of a PC (MacOS, Windows).
