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Toku
Client Engagement Manager with Agency Recruitment Experience
at Toku
about 1 month ago | 130 views | 1 applications

Client Engagement Manager with Agency Recruitment Experience

Full-time
United States
Per year
$90,000 To $110,000

About the company

Crypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because once the industry passes through this phase, then crypto can access the rest of the world. We believe it’s going to be the companies that enable this transition from the pre-regulation to post-regulation industry and the companies that can properly navigate it, or better yet, be the ones that facilitate it - those are the most relevant companies in this next wave. Toku will be one of those companies. Toku’s products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally. Toku’s growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Mina, Protocol Labs, Teller, Safe, Storyverse, and others. Paying people with tokens is such an obvious first real-world use case of any token. It doesn’t matter what the token does. All tokens can be used to compensate workers. And in fact, are! Toku ensures that all the worker compensation that all those tokens need to do can be done legally, and proper taxes paid is a critical part of the transition to a post-regulation crypto industry. Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.

Job Summary

Key Responsibilities

📍Customer Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Act as the main point of contact, addressing their needs and concerns promptly and effectively. 📍Agency Recruitment Expertise: Utilize your background in agency recruitment to understand the specific challenges and goals of HR departments. 📍Product Advocacy: Promote the benefits and features of our platform, encouraging clients to utilize its full potential. Gather and relay customer feedback to our product development team for continuous improvement. 📍Problem Solving: Proactively identify and resolve issues that may impact customer satisfaction and retention. Collaborate with internal teams to ensure swift resolution of technical or process-related problems. 📍Success Metrics: Monitor and analyze customer success metrics, including usage patterns, satisfaction levels, and retention rates. 📍Develop strategies to enhance customer engagement and drive value.

Qualifications

📍Proven experience in agency recruitment, with a track record of building and managing your own client book. 📍Background in high-stakes, fast-paced, and sensitive recruiting sectors such as finance, tech, legal or executive search. 📍Strong understanding of the hiring process and HR challenges faced by organizations. 📍Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. 📍Strong problem-solving skills and the ability to think critically and creatively. 📍Ability to manage multiple clients and projects simultaneously, with exceptional organizational skills.

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