About the company
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
Job Summary
What will I be doing?
đź“ŤTriage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders. đź“ŤEngage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers. đź“ŤProvide hands-on merchant support and go-live readiness (credentials, testings and required tasks), including hypercare during launches. đź“ŤAct as a key point of contact for CS/AM for operational enablement and troubleshooting. đź“ŤPerform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.
What skills do I need?
📍2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations. 📍Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations). 📍Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners. 📍Excellent communication and stakeholder management; customer-centric, calm under pressure, and action-oriented.
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