Requirements

📍Engage with internal and external customers to understand their business needs, challenges, and objectives. 📍Provide expert advice on Sales, Marketing, and ERP setup and best practices. 📍Conduct gap analysis to identify opportunities for process improvements. 📍Lead the implementation and configuration of Salesforce CRM solutions tailored to client specifications. 📍Design custom fields, objects, workflows, and validation rules based on client requirements. 📍Ensure user training and adoption strategies are implemented for successful transitions. 📍Oversee the integration of Salesforce with other business systems (e.g., ERP, marketing automation). 📍Collaborate with technical teams to ensure data integrity and seamless integrations. 📍Troubleshoot and resolve issues related to system integrations and functionality. 📍Manage project timelines, resources, and deliverables to ensure successful project execution. 📍Conduct regular meetings and status updates with clients to track progress and address concerns. 📍Prepare comprehensive documentation of CRM configurations, processes, and user guides. 📍Analyze and report on CRM performance metrics to recommend adjustments and enhancements. 📍Provide ongoing support and training for clients to maximize the potential of Salesforce. 📍Stay updated with Salesforce releases and enhancements to leverage new features. 📍Work closely with sales, marketing, and customer service teams to align CRM strategies with business objectives. 📍Participate in cross-functional teams to drive continuous improvement initiatives.

Skills and Qualifications:

📍MBA from a reputed university with Science or Engineering undergraduate degree 📍Minimum of 6+ years of hands-on experience in configuring and setting up Marketing, Sales, Finance and other business processes. 📍Salesforce Consultant Certification a plus 📍Proven track record of successfully managing CRM implementations. 📍Strong understanding of business processes and sales funnel management. 📍Proficiency in Analytics tools and features, including reports and dashboards. 📍Excellent analytical, problem-solving, and organizational skills.