About the company
Crypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because once the industry passes through this phase, then crypto can access the rest of the world. We believe it’s going to be the companies that enable this transition from the pre-regulation to post-regulation industry and the companies that can properly navigate it, or better yet, be the ones that facilitate it - those are the most relevant companies in this next wave. Toku will be one of those companies. Toku’s products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally. Toku’s growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Mina, Protocol Labs, Teller, Safe, Storyverse, and others. Paying people with tokens is such an obvious first real-world use case of any token. It doesn’t matter what the token does. All tokens can be used to compensate workers. And in fact, are! Toku ensures that all the worker compensation that all those tokens need to do can be done legally, and proper taxes paid is a critical part of the transition to a post-regulation crypto industry. Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
Job Summary
Key Responsibilities
📍Client Success & Escalations – You’ll join client calls to provide clear, confident guidance on statutory vs. market-standard benefits. You’ll help resolve issues like claims or billing problems and make sure clients walk away with clarity on next steps. You'll also help keep our internal benefits resources accurate and easy to use. 📍Global Plan Administration – You’ll manage day-to-day benefits tasks like enrollments, terminations, life events, and syncing deductions with payroll across multiple countries, always aiming to keep error rates under 1% and ensure a smooth experience for clients and their teams. 📍Renewals & Vendor/Broker Management – You’ll run point on renewals, keeping track of timelines, running market checks and RFPs, negotiating rates, and updating systems. You’ll help clients make informed decisions by bringing them competitive, well-researched options. 📍New Country Benefit Installs – When we launch in a new country, you’ll scope eligibility, compare legal requirements with market norms, coordinate with brokers, and ensure a smooth rollout within 90 days of a hire, all while keeping clients looped in and confident throughout the process. 📍Automation & Data Flow – You’ll spot inefficiencies and work with Engineering to eliminate manual processes. Your goal: scalable solutions that improve both internal operations and the client experience. 📍Vendor Billing & Finance Interface – You’ll audit invoices, process retroactive changes, and clean up billing issues in collaboration with Finance and carriers, so clients don’t get stuck dealing with administrative headaches. 📍Process Documentation & Enablement – You’ll keep our benefits SOPs organized, up to date, and easy to follow, helping internal teams and clients get consistent answers, faster. 📍Analytics & Insights (Nice-to-Have) – You might also build dashboards that show cost trends, participation, and utilization, giving clients the insights they need to evolve their benefits strategy.
Qualifications
📍5–8+ years multi-country benefits administration/operations in a startup, PEO/EOR, broker, carrier, or similar environment. 📍Demonstrated success negotiating renewals and managing vendors across multiple jurisdictions. 📍Strong working knowledge of US programs (ACA, ERISA, COBRA) and at least one additional region (EU, APAC, LATAM). 📍Excellent communication skills. 📍Comfortable in fast-change environments; bias for documentation, automation, and closing loops.
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