What you'll do:

📍Consistently achieve high customer retention and high year-over-year renewal rates by executing win/win strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship 📍Execute all phases of the retention/renewal lifecycle including communication, negotiation, revisions to terms and conditions, obtaining contract signatures, and filing appropriate paperwork to maximize account growth as well as upsell/cross-sell opportunities when appropriate 📍Analyze data on customer usage to form accurate weekly forecasts and provide your Manager with complete visibility to renewals. 📍Accurately maintain a rolling six-month forecast of renewals and a dashboard of customer status 📍Work with customers to understand their unique goals and business processes as well as provide expert knowledge of our application to the customer, uncover roadblocks, and deliver strong account management capabilities 📍Identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies 📍Document issues using case format in our CRM system and defects in our bug tracking tool 📍Collaborate with internal resources by providing important customer feedback, process-improvement suggestions, new troubleshooting tips to develop comprehensive 'win' strategies 📍Develop technical solutions to be posted to both internal and external knowledge base

What you'll bring:

📍5+ years demonstrated success in a sales or account management capacity with a strong focus on negotiating services contracts 📍Technical competence including general understanding of IT and enterprise software, specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations 📍2+ years of success in HCM industry (Workday, Oracle) 📍A 4-year degree and/or 5+ years of industry experience 📍Proven analysis, problem solving and troubleshooting expertise 📍Ability to multi-task and perform effectively under pressure 📍Comfortable interacting with all levels of management and roles within the client organization 📍Ability to effectively prioritize and escalate customer issues as required 📍Excellent communication and presentation skills to effectively explain a solution to a customer's problems 📍Detailed, organized, and results oriented 📍Ability to learn and assimilate technical information quickly 📍Enthusiasm, strong work ethic, and a positive attitude 📍Salesforce experience a plus