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Qode
Account Management Specialist
at Qode
28 days ago | 96 views | Be the first one to apply

Account Management Specialist

Full-time
Vietnam

About the company

HIT YOUR Q4 TECH HIRING TARGETS BY POSTING JOBS ON QODE! Welcome to qode - the career engagement platform for tech talent worldwide. At this moment, we are proud to source tech talent across Asia. Please follow the instructions to book a call with us.

Job Summary

Responsibilities

📍Responsible for 360 Account Management of the client's full life cycle 📍 Prospect new B2B leads from various online channels and existing databases using various media materials and communication methods 📍Connect with both domestic and global tech product/service/outsourcing companies to introduce Qode and establish long-term partnerships 📍 Be responsible for all direct sales efforts from lead generation to close and aftersales with job placements 📍Achieve quota targets in the form of contract numbers and job placement revenue by onboarding new clients, closing clients’ jobs, supporting existing clients, reactivating churned clients, etc. 📍 Drive the services adoption to help clients find suitable services for their hiring needs and through that achieve their hiring targets 📍 Support queries, issues, and any information requested by prospects and existing clients 📍Develop an intimate understanding of clients’ hiring needs and manage regularly for application status and hiring pipeline 📍 Develop champions network from existing clients by acting as a liaison, handling customer concerns/issues with confidence and putting them at ease 📍Ensure Customer Retention by managing hiring pipeline and job placements 📍 Initiate plans for soft-selling, upselling, cross-selling activities for both prospects and existing clients 📍ndependently and closely with the Recruitment Team to ensure the delivery of sufficient applications on timely SLA 📍 Communicate effectively with internal stakeholders and ensure the seamless information on client’s hiring successes, risks and issues 📍 Manage and maintain up-to-date Customer Relationship Management (CRM) database 📍 Produce precise reports when requested 📍 Identify and drive continuous improvement initiatives by evaluating the processes and procedures and proposing solutions that will better achieve the revenue growth of the organization

Requirements

📍A bachelor’s degree in Human Resources/Marketing/Digital Communications/Business/IT or any relevant field 📍 Interested or experienced in full-cycled Account Management/Business Development/ Digital Sales/ Marketing/ Strategic Customer/ Stakeholder Management 📍 Excellent verbal and written communication skills in English (must have) 📍 Experienced working in HR/HR Tech/Recruitment/Headhunting company is a plus 📍 Great presentation skills, exception handling and escalation management 📍Experience in prospecting and outreach on LinkedIn and any other social media 📍 Experience in cold calls, cold emails is a plus 📍Experience in CRM tools is a plus

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