Responsibilities/Duties

📍Researching new EMEA opportunities, analyzing the overall crypto market in EMEA and assisting with initial outreach 📍Understand Figment’s business, reviewing leads and qualifying potential opportunities to curate prospects and build qualified leads into the sales funnel 📍Driving business growth in EMEA and selling Figments staking services across all networks 📍Contributing to achieving and exceeding sales targets including growing number of new customers by vertical, assets staked & revenue earned 📍Assisting with relationship management for the EMEA region, provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle. 📍Build and improve sales collateral to support pitches 📍Assist with inbound customer requests and track and help resolve customer pain points and queries 📍Drive customer satisfaction practices to increase retention and drive upsell opportunities 📍Advocate for customer needs within the organization, working closely with product development sales and support teams and share trends and feedback from EMEA customers and prospects 📍Work with Customer Success to help keep customers informed about product updates, new features, and industry best practices 📍Assist with competitor analysis in the region to better understand the differences in products and services being offered by staking providers in the EMEA region 📍Help attend and coordinate events in London (and Europe) as appropriate 📍Partner closely with Head of EMEA to ensure operational excellence and that Figments brand and values are positively reflected locally

Qualifications

📍3+ years of relevant experience 📍London based and able to attend events and commit to ~2 days a week in the office 📍Past success of working with monthly, quarterly and annual sales targets 📍Demonstrated success meeting/exceeding quarterly and annual new business sales targets and scaling a tech or fintech sales initiative 📍Proven track record of filling the sales funnel with qualified leads and nurturing those leads through the sales cycle 📍Proven track record of inbound/outbound lead generation and filling the sales funnel with qualified leads and/or experience managing and maintaining customer relationships 📍Success in driving customer expansion and advocating internally for customers’ unique needs.