What You’ll Be Doing

In this role, you will: 📍Build, manage, and grow a portfolio of VIP clients, including crypto whales, OTC traders, family offices, and high-volume institutional users. 📍Act as the primary relationship point between the exchange and VIP clients, offering personalized support and account management. 📍Monitor trading activity to identify opportunities for engagement, upsell, and issue resolution. 📍Coordinate with internal teams to provide fast, accurate support and custom trading solutions (e.g., custom API setups, enhanced limits, product feedback). 📍Host regular check-ins and market updates with clients, providing tailored insights, early access to new features, and curated opportunities. 📍Help organize and attend exclusive events, meetups, and networking opportunities to strengthen relationships and attract new VIP clients. 📍Assist in onboarding new whales and ensuring seamless account setup, KYC/AML compliance, and user experience optimization. 📍Collect and relay client feedback to help improve product, services, and user experience.

Who We Are Looking For :

📍Proven experience (3–5+ years) in client facing roles such as relationship management, sales, or business development in crypto, fintech, or traditional finance (especially working with HNWIs). 📍Understanding of cryptocurrency & Web3 ecosystem is a plus 📍Existing network of VIPs, crypto traders, or institutional investors is highly desirable. 📍Exceptional interpersonal, communication and problem solving skills — both written and verbal. 📍Strong analytical skills with an ability to interpret trading data and client behavior. 📍Strong time management, multitasking and organization skills and able to handle multiple clients and responsibilities. 📍Proactive, self-motivated, and able to thrive in a fast-paced, evolving environment. 📍Fluent in English & Indonesian

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.