Coinbase revealed that some users are facing “degraded performance” on Thursday. The disruption follows an Amazon Web Services (AWS) data center in Northern Virginia overheating.
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The exchange flagged the issue around 6 p.m. Pacific time. Coinbase told customers their funds remained safe and pointed them to the AWS health dashboard for updates.
“This issue is related to a broader AWS outage. We’re monitoring closely and working to restore full service. We’ll continue to update. Your funds are safe,” Coinbase posted.
In a separate update, Coinbase pinpointed the disruption to a specific Availability Zone, use1-az4 in the AWS US-EAST-1 region, where temperatures had spiked. The primary issue was resolved, and the exchange re-enabled trading.
AWS said rising temperatures at a data centre in Northern Virginia disrupted some services. It stated that teams were continuing efforts to restore temperatures to normal levels in the Availability Zone (use1-az4) in the US-EAST-1 Region.
“Starting May 7 4:20 PM PDT, we experienced increased impaired EC2 instances and degraded EBS volumes in a single facility (data center) within a single Availability Zone (use1-az4) in the US-EAST-1 Region. The issue was caused by a thermal event resulting in a loss of power. As part of our recovery effort, we shifted traffic away from the impacted Availability Zone for most services at May 7 5:06 PM,” AWS said.
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