Coinbase revealed that some users are facing “degraded performance” on Thursday. The disruption follows an Amazon Web Services (AWS) data center in Northern Virginia overheating.
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The exchange flagged the issue around 6 p.m. Pacific time. Coinbase told customers their funds remained safe and pointed them to the AWS health dashboard for updates.
“This issue is related to a broader AWS outage. We’re monitoring closely and working to restore full service. We’ll continue to update. Your funds are safe,” Coinbase posted.
In a separate update, Coinbase pinpointed the disruption to a specific Availability Zone, use1-az4 in the AWS US-EAST-1 region, where temperatures had spiked. The exchange said it would re-enable trading shortly.
AWS said rising temperatures at a data centre in Northern Virginia disrupted some services. It stated that teams are continuing efforts to restore temperatures to normal levels in the Availability Zone (use1-az4) in the US-EAST-1 Region.
In a latest update, the cloud platform said it is seeing early signs of recovery, with additional cooling capacity allowing the team to recover some impacted racks. AWS added that it was working to recover the additional racks “in a controlled and safe manner.”
“We continue to make progress in resolving the impaired EC2 instances in the affected Availability Zone (use1-az4) in the US-EAST-1 Region, and are working towards full recovery. We are actively working to bring additional cooling system capacity online, which will enable us to recover the remaining affected racks in a controlled and safe manner,” AWS said.
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