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Technical Writer, Customer Success
at Square
about 1 year ago | 1055 views | 10 applications

Technical Writer, Customer Success

Los Angeles, Remote

About the company

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Summary

As a Technical Writer, you'll join a dynamic and growing content operation that's responsible for standard operating procedures, audits, remediations, placeholder policies, and more.

You Will: • You'll distill complex financial and technical concepts into easily digestible documentation for internal audiences • You'll have a hand in every part of the content lifecycle, from production to analysis, management, and deployment • You'll interface with many teams across the enterprise, such as Learning and Development, Banking, Product, Marketing, Legal, and Compliance • You'll will spearhead special internal team projects • You'll coordinate and lead meetings with subject matter experts and stakeholders across many levels • You'll will apply your skill set to multiple projects and programs

Qualifications You Have: • You have a bachelor's degree in technical communication or a related field with at least 5 technical writing experience • You have experience with Knowledge Management tools (knowledge of WalkMe is a plus) • You're technically inclined and learning the nuances of new software and applications comes naturally • You welcome technical challenges and enjoy problem solving • You're a perfectionist who pays exceptional attention to fine detail and strives to develop industry-leading deliverables • You independently drive the successful completion of nebulous projects through systematic project management • You have strong time management skills, so competing priorities, shifting targets, and tight deadlines don't deter you • You're a flexible, positive, and empathetic team player that collaborates well to achieve consensus • You can provide a portfolio of original documentation that is clear, concise, and easy to understand

Additional Information:

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $125,600 - USD $153,600

Zone B: USD $119,300 - USD $145,900

Zone C: USD $113,000 - USD $138,200

Zone D: USD $106,800 - USD $130,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following: • Healthcare coverage • Retirement Plans including company match • Employee Stock Purchase Program • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance • Paid parental and caregiving leave • Paid time off • Learning and Development resources • Paid Life insurance, AD&D. and disability benefits • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Learn more about our efforts to promote inclusion and diversity at

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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