About the company
Polygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions, including layer 2s (zero-knowledge rollups and optimistic rollups), sidechains, hybrid chains, app-specific chains, enterprise chains, and data availability protocols. Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps, unique addresses exceeding 225 million, over 1.2 million smart contracts created and 2.56 billion total transactions processed since inception. The existing Polygon network is home for some of the biggest Web3 projects, such as Aave, Uniswap, and OpenSea, and well-known enterprises, including Robinhood, Stripe and Adobe. Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative.
Job Summary
Your Responsibilities
đź“ŤYou will lead the technical lifecycle of enterprise integrations while helping customers successfully deploy and scale payments infrastructure built on Polygon technology. đź“ŤIntegration Leadership đź“ŤLead post-sale implementation for enterprise customers, establishing integration plans, shared communication channels, and clear delivery milestones đź“ŤServe as the primary technical contact throughout the integration lifecycle including API onboarding, webhook configuration, sandbox testing, UAT, and production launch đź“ŤTroubleshoot integration blockers and diagnose API or infrastructure issues, escalating to Product Engineering when deeper investigation is required đź“ŤRun regular integration status meetings with customer engineering teams and maintain visibility across internal stakeholders đź“ŤCreate integration documentation, runbooks, and internal handoff notes that improve repeatability across implementations
What You’ll Need
📍5–7 years of experience in a Technical Account Manager, Customer Engineer, Solutions Engineer, or similar role supporting enterprise customers at a payments, fintech, or financial infrastructure company 📍Direct experience working with payments APIs, financial infrastructure, or embedded finance integrations involving fund flows, settlement, or reconciliation systems 📍Hands-on experience troubleshooting API integrations, including debugging requests, tracing logs, and diagnosing integration failures independently 📍Strong familiarity with REST APIs, webhooks, and authentication patterns such as OAuth, API keys, or HMAC signing 📍Experience managing technical relationships with enterprise customers, including running quarterly reviews and coordinating cross-functional resolution of technical issues
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
