What does a day in the life as a Technical Support Representative look like?

📍Provides support to consumers and small/medium size businesses (SMB) 📍Provides basic technical support to customers by phone, chat, and email 📍Researches customers’ concerns to provide appropriate resolutions 📍Creates and maintains case management records of daily problems and remedial actions taken, or installation activities 📍Interfaces with customers regarding other vendors' equipment to find solutions to customer's concerns 📍Develops training materials and procedures, or train users in the proper use of hardware or software 📍Creates and maintains knowledge base articles to foster customer self-help tools available on-line 📍Additional duties as assigned

What are the required qualifications for a Technical Support Representative?

📍High School diploma or College undergraduates with relevant experience are welcome to apply 📍At least one year of Hardware or Software support experience (preferably Microsoft, PC troubleshooting) in a BPO or call center setting 📍Familiar with networking, hardware and software issues 📍Knowledge of major Operating Systems, Windows 2000, Windows, Vista, XP, Windows 7, Mac OS/X 📍Good communication skills (conversant) 📍Willing to work onsite