The opportunity

📍Drive cross-functional execution of product initiatives: Lead or support the execution of cross-functional Product initiatives by coordinating with Design, Engineering, Legal, Compliance, Marketing, and other partners 📍Own business reporting and communications: Create and maintain high-quality deliverables for internal stakeholders, including board decks, all-hands presentations, weekly/monthly KPIs, and initiative progress updates 📍Act as a strategic partner: Leverage your end-to-end view of the Consumer business (by attending key team meetings and monitoring performance dashboards) to surface opportunities/improvements, and act as a strategic partner for them when needed (e.g., setting up KPIs/forecasts) 📍Maintain team roadmap: Use your cross-functional visibility to keep the Consumer team roadmap current across all supporting teams, helping drive prioritization and visibility to xFn areas 📍Be the Consumer liaison for cross-functional requests: Serve as the first point of contact for incoming asks from other areas. Assess requests, handle those you can directly (e.g., data/reporting), and route others to the appropriate product team or stakeholder 📍Own the User Interviews Program: Manage the tooling and processes for Consumer’s user research initiative — enabling teams to conduct their own user studies 📍Manage software capitalization reporting: Report Consumer team effort that can contribute to company-wide software capitalization efforts, ensuring timely, accurate and auditable reporting each quarter 📍Ensure team documentation (e.g., team roster, Confluence pages, process guides) is clear, centralized, and up to date for both internal use and cross-functional alignment 📍Plan key team engagements: Organize key planning sessions and offsites for the Consumer team (e.g., team retreats, leadership offsites), ensuring agendas are aligned to priorities and drive forward momentum

Skills you should HODL

📍Prior experience in chief of staff, business operations, strategy, consulting, or a similar cross-functional role, ideally with a product ops focus 📍Proven ability to manage and execute complex projects across multiple teams (e.g. Product, Legal, Finance, Engineering) 📍Strong analytical and problem-solving skills; able to synthesize information quickly and drive data-informed decisions 📍Clear and concise communicator, both verbally and in writing; able to influence stakeholders and bring clarity to ambiguity

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