Responsibilities

📍Serve as the primary point of contact and trusted advisor for key technical stakeholders, coordinating internal resources to ensure their success with Obol. 📍Lead the full node operator journey post-partnership, including onboarding, deployment optimisation, and ongoing distributed validator management. 📍Educate customers on how to effectively use Obol’s software, providing technical guidance and reference implementations, answering questions (including in Discord), and ensuring optimal staking setup and performance. 📍Understand customer needs deeply and communicate recurring feedback, behaviors, and requirements to internal teams (product, marketing, business, legal). 📍Maintain and improve documentation to support customer use cases and technical needs. 📍Work with customers to evaluate their infrastructure costs and develop cost saving models for adopting Obol. 📍Coordinate customer upgrades and recommend performance optimizations. 📍Work with Business & engineering teams to align on priorities & roll out new features. Manage customer success function via monthly cluster performance reviews & feedback collections.

Requirements

📍Experience as a DevOps Engineer or Software Developer Practical knowledge of Kubernetes, Helm, Grafana, Ansible, Terraform, Docker, and Unix 📍Experience deploying software to both cloud environments and bare-metal infrastructure 📍Web3 or staking experience is a plus 📍Comfortable in customer-facing situations 📍Located within UTC-5 to UTC+3 time zone

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