About the company
Allium makes blockchain data accurate, simple and fast Blockchain data is hard, messy, and chaotic When we started out in late 2021 our thesis was simple - blockchain data, despite it being public and free, was difficult to understand, clunky to access and troublesome to maintain. Answering a simple question like āWho are the biggest Ethereum token holders over time?ā requires an engineering team to run their own RPC nodes, ingest the full history of the blockchain, clean the data, transform the data and finally summon a wizard to cast a complex SQL query. Accessing data is hard because blockchains are optimized for Writes and not Reads Why is it so hard? Blockchains have historically been optimized for Writes (getting data onto the blockchain) and less for Reads (getting data OUT of the blockchain). This is because optimization efforts were focused on increasing transaction throughput and building fault tolerant and scalable consensus algorithms. This neglect makes it hard to get data out efficiently and reliably at scale.
Job Summary
Responsibilities
šEnd-to-End Customer Journey: Own onboarding, product adoption, training, renewals, advocacy programs, and expansion across your accounts. šStrategic Success Planning: Design and implement scalable Customer Success strategies that align with customer lifecycle stages and revenue goals. šExpansion Leadership: Partner closely with Sales to drive upsells, cross-sells, and identify new revenue opportunities inside accounts. šExecutive Alignment: Build and nurture executive relationships with key customer stakeholders and act as a trusted strategic advisor. šProduct Collaboration: Translate customer feedback into actionable product insights and prioritize features that drive stickiness and revenue growth. šCustomer Health Metrics: Build and own a comprehensive health scoring system to monitor adoption, engagement, and at-risk accounts. šProcess and Playbook Development: Create frameworks, QBR templates, customer education programs, and proactive engagement models. šCustomer Advocacy: Turn successful customers into advocates through case studies, references, and participation in product advisory boards. šTeam Leadership (Future): Contribute to the early hiring, mentoring, and scaling of the Customer Success organization as Allium grows.
Qualifications
š5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems. šDeep experience in Web3, blockchain, or infrastructure-as-a-service products, with a proven understanding of developer workflows, blockchain architectures, and the unique nuances of decentralized ecosystems. šTrack record of developing and executing Customer Success strategies that drive adoption, retention, and expansion at scale. šStrong operational chops: youāve built success metrics, account plans, onboarding frameworks, and customer journey maps. šExperience managing both large enterprise accounts (multi-stakeholder, complex deployments) and high-velocity digital-first users.
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