About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll be Doing
📍Provide people management and development responsibilities and ensure team service level standards are met. 📍Create the strategy to continuously build and mature our Sanctions Operations team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation. 📍Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news. 📍Liaise with Compliance department and management within business units. 📍Monitor periodic review to ensure regulatory requirements are met. 📍Can exercise independence of judgement and autonomy. 📍Acts as SME to stakeholders and/or other team members. 📍Prepare daily and weekly metrics and progress reports. 📍Being the contact point for any question arising from clients and any other internal/external stakeholders. 📍Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions screening and ensuring the appropriate action is taken. 📍Provide information to management in respect of sanctions issues arising. 📍Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. 📍Manage specific projects, which may arise from time to time.
Requirements: What We Look For In You
📍Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations. 📍Experience with learning management systems (LMS) and e-learning development tools. 📍Able to communicate fluently(speaking and writing) in English and one of these languages - Hungarian (optional) 📍Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
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