What You’ll Be Doing:

📍Attend and investigate P2P fraud risk reported by global customers across multiple channels. 📍Conduct in-depth investigations on suspicious user to detect fraud, analyzing customer fraudulent behavioral patterns, and perform remedy action on users to mitigate potential risks and losses. 📍Handle and review complaints and/or appeal from customers affected by P2P risk rule, perform rule accuracy feedback to strategy and product team for further product improvement. 📍Perform review on high risk P2P transactions and advertisements on the platform and flag potential fraudulent/suspicious behavior for further action. 📍Collaborate with internal and external stakeholders, including product and business development teams, to address complaints and feedback related to P2P fraud risk. 📍Stay updated on the company’s products, services, and industry trends, improvising operation standard operation process to effectively support risk operations.

What We Look For In You:

📍Diploma in business, finance, or a related field. 📍Minimum 2 years of experience related to disputes, fraud, chargeback, or payment experience in the banking, financial, fintech and e-commerce marketplace sector. 📍Excellent verbal and written in the English language. Multilingual in writing and speaking would be a plus. 📍Willing to work according to a rotational schedule to support 24x7 operations. 📍Fraud handling and investigation experience: Ability to investigate, identifying red flags and analyzing fraud patterns on the platform.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.