What you will do

📍Drive data-informed strategies aligned with top company goals, partnering with the senior operations leadership team to optimize revenue growth and reduce costs across Moonpay's operations 📍Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle. 📍Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non-technical stakeholders. 📍Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, and Customer Experience teams within Moonpay. 📍Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow. 📍Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast-paced environment.

Key Performance Indicators (KPIs):

📍Increase Net Revenue Impact from Operational Initiatives 📍Reduce Overall Operational Expenses 📍Conversion Rate for Onboarding and Transaction Success 📍Customer Lifetime Value (CLTV)

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.