RESPONSIBILITIES:

📍Act as a support contact within the Government vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue. In particular, this role is focused on: 📍Delivering impeccable customer service to the enterprise team and customers in the government vertical, including efficient acknowledgement and resolution of issues
📍Building relationships to identify requirements and manage expectations 📍Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business 📍Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks 📍Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS:

📍Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience 📍1+ year experience in a customer-facing role

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