About the company
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the worldās top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
Job Summary
Responsibilities:
šDevelop and measure key performance indicators in the areas of efficiency, productivity, quality, and success of learning initiatives. Provide reports as needed. šUse product and industry knowledge to achieve results and develop innovative solutions šApply data to identify trends, promote key initiatives and remove barriers to success. šTreat customer success as a product at BitGo, improving and iterating on the internal and external customer experiences. šLead end-to-end project plans and ensure delivery of crucial success plans šCapture and summarize relevant data, suggesting improvements in the tools and techniques to help scale the team šScale the Success team by capitalizing on opportunities for increased efficiency, driving productivity plans
Requirements:
š6+ years of work experience Customer success and GTM šPast project management experience šMulti-channel leadership experience šExperience building and scaling Customer Success operations šThe ability to optimally influence and communicate cross-functionally šCreative problem-solving abilities šPassion for the Digital Assets market and technologies
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