What you’ll do

📍Be the face and voice of Bitpanda on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English. 📍Proactively engage with community members by sharing updates, responding to questions, initiating discussions, and creating a positive environment using both official content and informal, relatable interactions. 📍Moderate the Telegram groups according to internal guidelines: remove inappropriate content, issue warnings, and escalate or ban when necessary. 📍Support community sentiment and trust, acting as a liaison between Bitpanda users, moderators, and internal teams by surfacing valuable feedback and sentiment trends. 📍Monitor Telegram activity patterns and key discussions, identifying and reporting on sentiment shifts, trends, and high-impact moments in cooperation with the larger community team and to the leadership team. 📍Be present across flexible hours, adapting your schedule to high-activity periods, breaking news, or relevant global events.

Who you are

📍Experienced Community Manager or Moderator, preferably with proven experience managing Telegram or similar chat-based communities. Experience directly in the crypto, fintech, or finance space is a plus. 📍Bilingual communicator: Fluent in German (native or near-native level) and comfortable engaging in English with professionalism and personality. Other European languages are a plus. 📍Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces. 📍A great Bitpanda culture fit: proactive, collaborative, and excited to contribute to a fast-paced, evolving environment 📍Clear Communicator: Effective across all levels, including insight sharing, escalation handling, and feedback delivery.

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