About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
Team Development:
šCultivate a positive work culture, motivate team members, and facilitate training sessions to enhance skills and knowledge. šEncourage a supportive and inclusive environment where team members feel empowered to excel. šLeadership and Decision-Making: šProvide strong leadership, make informed decisions, and demonstrate effective problem-solving abilities. šLead by example and inspire team members to strive for excellence in all aspects of their work. šProjects & Initiative: šLead strategic projects aligned with departmental goals, leveraging big-picture thinking to drive planning and execution for impactful results. šCultivate a collaborative environment within the team, while ensuring alignment with organizational objectives.
What We Look For
š3ā5 years of leadership experience in customer support, preferably in contact centers or financial services industries, with a proven ability to manage performance metrics and drive team improvements. šStrong communication and interpersonal skills, with the ability to inspire, develop, and hold team members accountable while fostering a culture of excellence and continuous improvement. šAn experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. šPrevious experience in tech support, mortgage, financial services, or banking šFlexibility and adaptability to ongoing refinements in process and structure šConfident, friendly, and compassionate communication skills šAbility to successfully complete the required compliance training šA positive and problem solving approach to customer service
