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Toku
Director of Customer Success
at Toku
about 1 month ago | 254 views | 2 applications

Director of Customer Success

Full-time
United States
Per year
$87,000 To $91,000

About the company

Crypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because once the industry passes through this phase, then crypto can access the rest of the world. We believe it’s going to be the companies that enable this transition from the pre-regulation to post-regulation industry and the companies that can properly navigate it, or better yet, be the ones that facilitate it - those are the most relevant companies in this next wave. Toku will be one of those companies. Toku’s products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally. Toku’s growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Mina, Protocol Labs, Teller, Safe, Storyverse, and others. Paying people with tokens is such an obvious first real-world use case of any token. It doesn’t matter what the token does. All tokens can be used to compensate workers. And in fact, are! Toku ensures that all the worker compensation that all those tokens need to do can be done legally, and proper taxes paid is a critical part of the transition to a post-regulation crypto industry. Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.

Job Summary

Key Responsibilities

📍Customer Success Execution: Manage and resolve client issues; develop best practices for engagement, onboarding, and support, while ensuring account retention and growth. 📍Operational Excellence: Directly handle CS daily tasks: set up and manage client accounts, troubleshoot issues, and provide hands-on support. 📍Client Facing Communication: Act as the senior point of contact for key clients, addressing complex issues and meeting their needs. 📍Cross-Functional Collaboration: Collaborate with founders, engineering, product, finance, legal, and payroll to integrate customer success programs with other systems. 📍Leadership: Develop team strategies, manage workflows, set priorities, and optimize performance. 📍Process Improvement: Utilize deliverables and account data to drive decision-making and improve customer outcomes. 📍Additional Responsibilities: Support various other tasks and projects as needed in our fast-paced startup environment.

Qualifications

📍Bachelor’s degree in Business, HR, or a related field; Master’s degree is a plus. 📍5+ years in customer success, with at least 3 years in a leadership role. 📍Proven track record in managing and scaling customer success teams. 📍Proven experience with HR, payroll, compensation, EOR, or PEO products. 📍Strong leadership, communication, and interpersonal skills. 📍Flexibility and willingness to take on diverse responsibilities as needed.

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