What You’ll Be Doing

📍Curate the User Journey: Become the ultimate advocate for our users, translating insights from support channels, user data, and direct feedback into a clear, high-impact product roadmap. 📍Own the Core Digital Experience: Define the strategy and execution for our users' primary touchpoints, including the personalized home dashboard and onboarding flow, ensuring a feeling of control and clarity from day one. 📍Build an Intelligent Concierge: Lead the development of our proactive engagement systems. Shape our "Concierge AI" and journey-based notifications to provide intelligent, context-aware guidance that makes users feel valued and understood. 📍Drive Rapid, High-Quality Execution: Manage a dedicated and agile squad of engineers and designers, fostering a culture of rapid iteration to ship elegant solutions that consistently exceed user expectations. 📍Partner with Engineering, Design, and Ops to deliver a world-class, simple, and trusted user experience across the entire platform. 📍Set and track KPIs for the user experience: satisfaction (NPS/CSAT), engagement, retention, and task success rates. 📍Overcommunicate progress, share wins, and rally teams to move faster.

What You'll Bring

📍5+ years of product management experience, ideally building premium consumer applications in fintech, crypto, or other high-end digital product spaces. 📍A profound empathy for the customer and a relentless obsession with detail, with a portfolio that demonstrates a commitment to user-centric design and quality. 📍A proven ability to balance high-level strategy with hands-on execution, creating a compelling vision and then rolling up your sleeves to make it a reality. 📍Strong experience with data-driven product development, including hands-on use of A/B testing platforms and product analytics tools (e.g., Mixpanel, Amplitude). 📍Entrepreneurial mindset: you live and breathe user experience, balance vision with execution, and build like a founder.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.