About the company
We are Ramp Blockchain is changing the world and has the potential to turn it upside down. We know that it is time to reverse the model we got used to, where the top 1% decide on everything. Blockchain democratises entertainment, and wealth, builds new opportunities for community-driven innovation, and shakes up the ancien regime. We’re inches away from the paradigm shift and Ramp is here to help move the needle. The bottom-up revolution is already on the move and there is still some space onboard. Ramp is here to use the knowledge of finance and technology to make business more open to everyone to join in and make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as eCommerce is today. We believe in technology-driven change. We are a part of the decentralised revolution. For us, that means adding value to the world through an individual approach and critical eye. Our operating framework is built on passion & hunger. We gathered the best-in-class team to work together on things that matter. We want you to feel challenged and motivated by the company you have and give the same feeling to your teammates. If you share our values and approach, there is a space for you at Ramp!
Job Summary
What You’ll Lead
📍As Senior Product Manager for KYC Experience & Compliance, you’ll own strategy, execution, and outcomes for one of Ramp’s most business-critical surfaces: 📍Own the end-to-end KYC and onboarding experience across web and app, balancing conversion, trust, and regulatory rigor 📍Design and evolve compliant-by-default user journeys that feel simple, transparent, and human 📍Translate complex regulatory requirements (MiCA/CASP, AML, Travel Rule, sanctions, source of funds/wealth) into clear product requirements 📍Partner closely with Compliance, Risk, Legal, and MLROs to align on interpretation, controls, and escalation paths 📍Own integrations and performance of KYC vendors (e.g. identity verification, fraud, name screening) 📍Lead experimentation to reduce drop-off and time-to-verification without increasing risk exposure 📍Define metrics for KYC quality and efficiency (conversion, false positives, review times, complaints) 📍Build scalable patterns for ongoing due diligence, account reviews, and regulatory change management 📍Act as the product owner for compliance-related customer experiences, including edge cases and exceptions 📍Own customer and regulatory risk surfaces related to identity, access, and permitted actions, while partnering with Payments on transaction-level controls 📍Act as the primary product counterpart during regulatory reviews, audits, and incidents related to onboarding, AML, and user eligibility
What We’re Looking For
📍You’re a strong, pragmatic Senior Product Manager with experience operating in regulated environments, motivated by turning regulatory and operational constraints into clear, scalable, and customer-centric product experiences, and ready to grow into a lead role within 1–2 years.
Must-Haves
📍5+ years of product management experience, ideally in fintech, payments, or regulated consumer products 📍Direct experience owning KYC, onboarding, or compliance-heavy product flows 📍Strong ability to translate regulation into product requirements without gold-plating or over-engineering 📍Experience working cross-functionally with Compliance, Risk, Legal, and Engineering 📍Data-driven mindset, comfortable using funnels, cohorts, and experiments to improve outcomes 📍Clear communicator who can align stakeholders with very different incentives 📍Comfort operating in ambiguous, high-stakes environments
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