What You’ll Be Doing:

📍Responsible for OKX cefi user center system globally, independently complete overall product planning and roadmaps, organize work streams and milestones, and reach goals. 📍Responsible for conception, design, development and delivery of our in-house user center product including building authentication capability for both consumer and business customers, designing account structure and business usage for crypto exchange eco-system , handling account level enquiries and providing robust features and SOP for both consumer customer and cs teams. 📍Ensure oversight and review of all End to End solution deliverables. 📍Work in close coordination with all teams to identify, advise and escalate material product risks region by region. 📍With the mindset of becoming the pioneer and leader in the industry, having the ability to research industry gameplay in-depth, discover user needs and detect market opportunities 📍Managing at least two scrum teams by agile process

What We Look For In You:

📍Relevant user experience in user center domain , good logic and systemical growth knowledge 📍At least 2 years of people management experience 📍Candidates will be self-motivated, client focused and high energy level individual 📍Experienced professional in user center/account services experience in the e-commerce/crypto/finance/ entertainment industry. 📍Ability to navigate across global and cross-functional teams. 📍Working experience in well-known Internet/cryptocurrency companies such as Facebook, Amazon, Airbnb, Coinbase, etc. 📍A master of identifying and solving ambiguous problems to drive customer and business value, excellent empathy and business-oriented thinking model, able to define and solve key problems