What You Will Work On

📍Manage a select portfolio of strategic accounts, building strong relationships and serving as a trusted partner, including meeting clients in person in NY and at conferences 📍Mentor and develop Account Manager(s) to exceed client satisfaction and revenue goals 📍Drive net retention, prospect and network for upsells to existing clients 📍Provide hands-on support in post-sales processes, ensuring seamless client onboarding and ongoing support 📍Proactively communicate product updates and feature launches to clients 📍Respond to client inquiries via their designated support channel, ensuring timely and effective resolution 📍Build dashboards, watchlists, and news feeds tailored to client needs 📍Maintain accurate and up-to-date CRM records with detailed client interactions and progress 📍Gather and aggregate client feedback and deliver actionable insights to the product team 📍Collaborate with Account Executives to win new business and increase sales on an as needed basis

Requirements

📍BA/BS degree or equivalent experience in account management, sales, or a related field 📍5+ years of experience in account management, with at least 3 years in a player-coach or mentorship role 📍Experience or strong interest in cryptocurrency markets is required 📍Background in working with institutional investors, combined with a solid understanding of finance and trading, is essential 📍Excellent leadership, presentation, relationship-building, and communication skills 📍Proven ability to understand client needs and deliver tailored solutions 📍Strong analytical and problem-solving abilities 📍Proficiency in CRM platforms; SQL and Python experience is a plus

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.