About the company
The Tie is the leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. Our clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. We’re backed by top-tier investors and retain the capital, customers, and team required to scale. We love crypto and we’re excited about our role in its global proliferation. We are based in New York City, but open to remote hires.
Job Summary
What You Will Work On
📍Manage a select portfolio of strategic accounts, building strong relationships and serving as a trusted partner, including meeting clients in person in NY and at conferences 📍Mentor and develop Account Manager(s) to exceed client satisfaction and revenue goals 📍Drive net retention, prospect and network for upsells to existing clients 📍Provide hands-on support in post-sales processes, ensuring seamless client onboarding and ongoing support 📍Proactively communicate product updates and feature launches to clients 📍Respond to client inquiries via their designated support channel, ensuring timely and effective resolution 📍Build dashboards, watchlists, and news feeds tailored to client needs 📍Maintain accurate and up-to-date CRM records with detailed client interactions and progress 📍Gather and aggregate client feedback and deliver actionable insights to the product team 📍Collaborate with Account Executives to win new business and increase sales on an as needed basis
Requirements
📍BA/BS degree or equivalent experience in account management, sales, or a related field 📍5+ years of experience in account management, with at least 3 years in a player-coach or mentorship role 📍Experience or strong interest in cryptocurrency markets is required 📍Background in working with institutional investors, combined with a solid understanding of finance and trading, is essential 📍Excellent leadership, presentation, relationship-building, and communication skills 📍Proven ability to understand client needs and deliver tailored solutions 📍Strong analytical and problem-solving abilities 📍Proficiency in CRM platforms; SQL and Python experience is a plus
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
