What you’ll do

📍Provide world-class service to Bitpanda’s B2B Whitelabel customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction. 📍Deliver company and team targets through collaboration and consistent performance focus.
📍Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights. 📍Continuously strive to identify opportunities to improve ways in which Bitpanda and BTS can excel at supporting its customers. 📍Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and NPS.

Who you are

📍Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat. 📍Superb verbal and written communication skills in English (additional European language is beneficial, French, German) 📍Passion for investing and a keen interest in global financial markets is a plus. 📍Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends. 📍Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.