What You’ll Be Doing:

📍Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. 📍Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. 📍Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. 📍Establishing and nurturing strong relationships with company partners and external stakeholders. 📍Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You:

📍A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. 📍At least 2 years of experience in language-related roles, including translation, interpretation, or localization. 📍Proficiency in both spoken and written language relevant to the job, along with a high level of Portuguese & English language proficiency. 📍Ability to work independently in a fast-paced environment and deliver multilingual support. 📍Willingness to work according to a given schedule to support 24x7 language-related operations. 📍Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.