About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The opportunity
📍Exchange Configuration & Market Operations 📍Execute and validate configuration changes across spot, futures, and margin product 📍Ensure all changes follow defined approval flows, version control, and documentation standards 📍Monitoring & Incident Response 📍Monitoring exchange health and responding to alerts in real time 📍Perform first-line incident triage and escalation to engineering when required 📍Support post-incident analysis, documentation and remediation tasks 📍Operational Readiness & Process Improvement 📍Perform structured readiness checks ahead of changes (configuration diffs, scenario testing) 📍Maintain and improve runbooks, SOPs, checklists, and operational documentation 📍Ideate new admin tools and automation, providing structured feedback to engineering during testing 📍Identify repetitive or error-prone workflows and propose automation opportunities 📍Cross-Functional Support 📍Support Compliance, Finance, Risk, and internal reporting workflows where automation is not yet available 📍Act as a liaison between Operations, Product, Engineering, and Client Support
Skills you should HODL
📍Working knowledge of spot, margin, and/or derivatives market mechanics, with the ability to deepen expertise quickly 📍Comfort working with technical systems and internal admin tools Data skills (SQL required) 📍Ability to diagnose issues and communicate clearly under pressure 📍Willingness to participate in shared on-call rotations
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
