Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

Don’t have an account?
Salesforce Support Specialist
3 months ago | 319 views | 3 applications

Salesforce Support Specialist


About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life as a Salesforce Support Specialist look like?

📍Work with Customers as a trusted advisor helping guide them on ongoing best practices, product management, and product usage 📍Represent and advocate Customer technical needs/issues cross-departmentally 📍Act as an escalation path for CSMs when customers encounter adoption or workflow blockers 📍Execute workshops with customers to assess the health of the account and determine the next steps 📍Serve as a Subject Matter Expert for existing customers 📍Help identify ideal Conga Suite of solutions to meet customers' desired use cases 📍Assist Product team in reviewing technical documentation for distribution to Customer base around major Product Releases 📍Support the Customer Success Management team when onboarding new customers, including on-site go-live activities 📍Continuously improve methodologies, deliverables, and processes to create an unparalleled Customer Experience 📍Serve as a thought leader in the Digital Document Transformation space

What are the required qualifications for a Salesforce Support Specialist?

📍2 years in Software as a Service environment holding a position as Software/Application product expert, SF administrator, and technical software support 📍Possess a Customer-centric approach, you enjoy working with Customers, establishing strong relationships and managing expectations with great results 📍Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate with both technical and nontechnical audiences are necessary 📍Ability to organize, prioritize, and execute efficiently is key 📍Be a critical thinker, with strong problem-solving skills 📍Ability to analyze, document and identify improvements to business processes may be required 📍Ability to stay calm and function effectively when things get tense as your responsibilities can include supporting customer operations 📍Thrives in a multitasking environment and can adjust priorities on-the-fly 📍Excellent communication skills 📍Microsoft office suite particularly in MS Excel, PowerPoint, etc. 📍Exposure to API is a plus 📍Willing to work on a Hybrid setup at The Foundry, BGC, Taguig (at least 2days/Month onsite)

Salaries for similar jobs:

Similar jobs

21 days ago | 191 views | 7 applications
$12,000 To $30,000 per year
about 1 month ago | 163 views | 2 applications
about 2 months ago | 231 views | Be the first one to apply
about 2 months ago | 255 views | 12 applications
Remote, Mexico
2 months ago | 262 views | 1 applications
Hong Kong