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SupportNinja
Salesforce Support Specialist
3 months ago | 319 views | 3 applications

Salesforce Support Specialist

Full-time
Manila

About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life as a Salesforce Support Specialist look like?

📍Work with Customers as a trusted advisor helping guide them on ongoing best practices, product management, and product usage 📍Represent and advocate Customer technical needs/issues cross-departmentally 📍Act as an escalation path for CSMs when customers encounter adoption or workflow blockers 📍Execute workshops with customers to assess the health of the account and determine the next steps 📍Serve as a Subject Matter Expert for existing customers 📍Help identify ideal Conga Suite of solutions to meet customers' desired use cases 📍Assist Product team in reviewing technical documentation for distribution to Customer base around major Product Releases 📍Support the Customer Success Management team when onboarding new customers, including on-site go-live activities 📍Continuously improve methodologies, deliverables, and processes to create an unparalleled Customer Experience 📍Serve as a thought leader in the Digital Document Transformation space

What are the required qualifications for a Salesforce Support Specialist?

📍2 years in Software as a Service environment holding a position as Software/Application product expert, SF administrator, and technical software support 📍Possess a Customer-centric approach, you enjoy working with Customers, establishing strong relationships and managing expectations with great results 📍Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate with both technical and nontechnical audiences are necessary 📍Ability to organize, prioritize, and execute efficiently is key 📍Be a critical thinker, with strong problem-solving skills 📍Ability to analyze, document and identify improvements to business processes may be required 📍Ability to stay calm and function effectively when things get tense as your responsibilities can include supporting customer operations 📍Thrives in a multitasking environment and can adjust priorities on-the-fly 📍Excellent communication skills 📍Microsoft office suite particularly in MS Excel, PowerPoint, etc. 📍Exposure to API is a plus 📍Willing to work on a Hybrid setup at The Foundry, BGC, Taguig (at least 2days/Month onsite)

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