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Block
Salesforce Business Systems Analyst
at Block
7 months ago | 892 views | Be the first one to apply

Salesforce Business Systems Analyst

Full-time
Sydney

About the company

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Summary

You will:

📍Collaborate with business stakeholders, Product, and Delivery teams to understand business goals 📍Provide thought-leadership to business partners by recommending innovative features, products, and technologies that should be introduced into the product roadmap which align to business vision and goals 📍Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and end-user acceptance testing sessions with customers 📍Document and develop detailed diagrams of current and future state business processes, user stories and requirements 📍Perform business and systems analysis work to optimize business processes and propose well-architected end-to-end solutions that support business goals 📍Create and present proposed functional solution designs clearly via diagrams, presentations, and verbally to Salesforce Architecture team and business stakeholders 📍Propose solutions that optimize Salesforce system performance and support increased end user adoption 📍Develop detailed user stories for Salesforce development teams, and act as a liaison between business and technical teams 📍Provide post project go-live support to ensure adoption and successful change management 📍Measure and/or monitor the productivity impacts, improvements and other key metrics changes as a result of implementation of new processes and technologies 📍Triage and support inbound requests such as troubleshooting issues and bugs and identifying future enhancements to improve user experience

Qualifications

📍5+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility 📍5 years of experience in an operations or sale operations role with strong knowledge of SFDC platform, architecture and implementation best practices 📍5+ years of in-depth, hands-on experience with consultation, design, and documentation of enterprise-scale Salesforce solutions 📍Demonstrated process development and implementation experience 📍Ability to understand business requirements and convert them into solution designs 📍Proven ability to work creatively and analytically in a problem-solving environment 📍Deep understanding of how systems and automation support end-to-end business processes 📍Excellent time management, communication, presentation, and interpersonal skills 📍Experience with agile-scrum methodologies 📍Proficiency in building Salesforce reports and dashboards 📍Salesforce Administrator, Platform App Builder, or Business Analyst 📍Certifications preferred

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