Key Responsibilities - Resource Management and Planning Duties (60%):

📍Work alongside and support the RMO in day-to-day activities including ad hoc tasks 📍Klient PSA data management: 📍Reviewing and updating the Klient allocation by connecting with Project Managers (PMs) / Delivery Managers (DMs) on a weekly basis 📍 Identify and address instances of under/over utilization of the PS team 📍Allocate and adjust allocations as required to optimize resourcing i.e. skillset, timelines, margins, revenue and own individual aspirations 📍Prepare Weekly RMO Meeting Agenda / Updates in JIRA 📍Take ownership of managing the overall RMO Jira board to ensure all activities are closed out and progressed in a timely manner 📍Where appropriate, take ownership of small project deliveries relating to resourcing i.e. PS training activities and demand / capacity planning with support from PS’s Resource Manager & Partner Manager 📍Key Responsibilities - Operations Duties (40%): Supporting the PS Operations Lead with Klient PSA administration and documentation 📍Responsible for timely submission of timesheets by team members 📍Take ownership of tracking CSAT % for PS and provide regular quarterly reporting to Senior Management 📍Ensure rolled out processes are adopted by the PS team with a view of improvement

Education & Experience:

📍Ideally a degree in project management, business management or a related field 📍Exposure to project management principles 📍Intellectual and analytical skills as well as system handling skills 📍Ability to display flexibility under changing priorities 📍Willingness to collaborate with the other R3 teams to achieve common objectives 📍Strong organisational skills and excellent attention to detail 📍Excellent communication skills at all levels Capable user of Microsoft Office applications 📍Experience in Salesforce and Atlassian tools would be considered an advantage