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Long View
Product Manager, Digital Employee Experience
10 months ago | 1128 views | 5 applications

Product Manager, Digital Employee Experience


About the company

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Job Summary

A Day in the Life:

📍Work closely with the Practice Director to define the Service Desk product strategy and roadmap, including alignment with vendor support and product roadmaps, as well as emerging employee use cases. 📍Identify new employee use cases and architect and deploy new product solutions that will improve the Digital Employee Experience within client organizations. 📍Engage with Account Management and Presales teams to analyze client requirements and develop integrated solutions to meet and exceed their expectations. 📍Act as a strategic advisor to Account and Delivery teams to develop and deliver insights and recommendations to drive client C-SAT, retention, and account growth. 📍Serve as the primary technical resource for sales, marketing and business development teams supporting the Service Desk products. 📍Work closely with operations and the delivery teams to drive continuous improvement and innovation of assigned products. 📍Communicate produce requirements to the delivery teams for new products and product enhancements. 📍Understand the design, business logic and technical architecture of Long View’s Service Desk products and services. 📍Closely monitor vendor roadmaps, release notes, and feature sets to drive continuous improvement and optimization of Long View’s Service Desk offerings.

What You Bring:

📍Digital workplace tool management expertise: management tools, techniques & integrations 📍Experience using automation and machine learning to enhance the Digital Employee Experience 📍10+ years of experience as an IT professional including experience as a leader, architect or consultant delivering great Digital Employee Experience solutions 📍5+ years of industry experience working as a subject matter expert in Microsoft with a recent focus on Modern Workplace 📍Product Management experience bringing IT services to market and growing revenue 📍Effective communication skills allowing you interact with various internal and external audiences including clients, internal stakeholders and peers 📍Ability to understand client needs and translate them to effective solutions that deliver explicit business value 📍Ability to effectively communicate complex concepts and solutions to different audiences with various levels of technical skills and knowledge 📍Working knowledge of ServiceNow ITSM Module

What Makes You Extra Awesome:

📍Service Now certification & experience
📍M365 certifications 📍Knowledge of ITIL best practices 📍Endless curiosity about the impact of technology on the workplace and productivity 📍Post secondary education in related field

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