Responsibilities:

📍Analyze current customer support processes to identify areas for improvement and optimization. 📍Develop and implement innovative strategies to enhance the efficiency and effectiveness of customer support operations. 📍Collaborate with cross-functional teams to design and execute process improvement initiatives, Eg. product team. 📍Monitor and evaluate the impact of implemented changes, ensuring they meet desired outcomes and contribute to overall customer satisfaction. 📍Utilize data-driven insights to make informed decisions and drive continuous improvement efforts. 📍Provide training and support to customer support teams on new processes and best practices. 📍Stay updated with industry trends and best practices to ensure the company remains at the forefront of customer support excellence.

Requirements:

📍Bachelor’s degree in Business Administration, Project/ Operations Management, or a related field. 📍3-5 years proven experience in process improvement, preferably within a customer support or service environment. 📍Strong analytical skills with the ability to interpret complex data and make data-driven decisions. 📍Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. 📍Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar. 📍Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. 📍Passion for cryptocurrency and blockchain technology is a plus.