Key Responsibilities:

📍Oversee daily customer operations of Coins.ph fiat wallet (cash in, cash out, bills payment, etc) services which include transaction processing, service monitoring, and incident reporting and handling 📍Monitor and analyze Coins.ph fiat wallet transactions 📍Work with the team to analyze weekly KPIs and identify gaps and points for improvement to provide an excellent customer experience 📍Work closely with the Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency. 📍Perform other related duties and tasks as may be required from time-to-time.

Who you are:

📍Internship experience in operations, settlement, or reconciliation at a digital asset firm or financial institution is a plus 📍Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent 📍Passionate about building lasting customer relationships and optimizing processes 📍Strong verbal and written communication skills in both English and Filipino 📍Strong analytical skills and knowledge in Google Suite programs 📍Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Trustworthy and able to protect confidential information with discretion 📍Meticulous, detail-oriented, and able to work quickly without supervision 📍Discreet and uphold customer privacy and confidential information 📍Has a track record for getting things done - drive, ownership, and execution are at the core of our culture 📍Amenable to work in a shifting schedule - morning, afternoon and graveyard shifts and available for on-call shifts.

Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.