What You’ll Do

📍Become a trusted business partner to stakeholders, taking a genuine passion for their mission, and setting them up for success. 📍Analyze operations and financial data to identify business insights and opportunities for process improvement. 📍Recommend and develop operational process improvement initiatives in support of the business strategy. 📍Implement new processes and programs that can boost team productivity. 📍Provide ongoing operational process oversight and monitoring of process adherence and effectiveness. 📍Breaking down complex problems and proposing thoughtful recommendations

What You'll Bring

📍4+ years in Customer Success Operations, Professional Services Operations, or Field/GTM Operations 📍2+ years in CS/PS/Sales tools experience - Salesforce required; Experience with Certinia, Planhat or other customer-focus technologies (Gainsight, Catalyst, etc.) 📍Experience in an operational role with success in identifying and executing process and program improvements 📍Proven track record to manage conflict, build consensus, and facilitating problem-solving and collaboration amongst cross-functional teams. 📍Ability to also balance delivery of results, client management 📍Strong observation, analytical, numerical reasoning, business acumen, and enablement skills.

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