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Catena
Operations Associate / Client Support
at Catena
17 days ago | 104 views | 4 applications

Operations Associate / Client Support

Full-time
Manila
Per year
$122,000 To $150,000

About the company

At Catena, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for a prosperous future at no cost to our candidates. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?

Job Summary

Key Responsibilities:

📍You will be in charge of customer support and designing and improving customer FAQs for the company. (Internal hygiene) 📍In charge of Internal tracker and dashboard creation/enhancements 📍You will be responding in Slack to customers and creating tickets for Engineers. 📍You will be helping with business operations where needed. Email Management

Requirements

📍Experience: At least a minimum of 2 - 3 years relevant to the role. Tools Proficiency: Excellent grasp of Google Workspace, MS Office, Notion and Slack for day-to-day tasks. 📍Handling complexity: Proven ability to manage intricate company-wide initiatives or complex projects with numerous components. 📍Organization and Strategic Planning: Proficient in developing and carrying out complete plans that incorporate technology and open communication in order to achieve company goals while keeping order in professional and personal spheres. 📍Effective Communication: Clear and professional communication skills, both written and verbal. 📍Proactive Mindset: Anticipate needs and take the initiative to address them before they arise.

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