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Pintu
Operations and Customer Success
at Pintu
7 months ago | 704 views | 16 applications

Operations and Customer Success

Full-time
Remote

About the company

At PINTU, We are building the #1 crypto investment platform to focus on new investors in Indonesia and Southeast Asia. We know that 99% of new investors are underserved because existing solutions cater to the 1% who are pros and early adopters hence we built an app that helps them to learn, invest and sell cryptocurrencies with one click away.

Job Summary

In this role, you will:

📍Support the day to day operations activities 📍Ensure the entire operations running smooth 📍Be the front line of the company 📍Maintain a good relationship with both new and existing users 📍Be a consultant for the users as well as a communicator between the users and the company 📍Ensure users satisfaction 📍Process users registration data and monetary / crypto transactions through admin panel 📍Monitoring the issues/complaints and troubleshoot by working with Product team 📍Reading, prioritizing, and responding to users' queries through all channels (i.e. live chat, emails, phone calls and Telegram) 📍Foster amazing users experience

Who We Are Looking For

📍Have at least 1 year of experience working in the related role 📍Able to operate Microsoft Office 📍Fast learner 📍Getting things done 📍Fluent in English both spoken & written 📍Ready to work on shifting schedule

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