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Operations Analyst
6 months ago | 595 views | 5 applications

Operations Analyst


About the company

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Job Summary

You Will:

📍Approve and reject transactions like disputes, wires, e-transfers and any other type of transactions. 📍Execute various types of actions to ensure the proper flow of any crypto transaction. 📍Be the first responder for any transactional inquiry that may come from vendors, banks or internal teams. 📍Investigate accounts to identify fraudulent activity, merchants, payers and other fraud vectors. 📍Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience. 📍Handle intra team communications to address and resolve incidents. 📍Prepare reports for regulators and other compliance stakeholders. 📍Contribute to root cause analysis to identify opportunities to improve operational processes. 📍Contribute to the development of internal policies related to our money movement products. 📍Train and keep others in the loop to ensure knowledge sharing and the implementation of best practices across teams.

Must have

📍2+ years of experience at a financial institution. 📍Basic knowledge of excel or sheet (basic formulas and filters). 📍Basic crypto knowledge. 📍Bilingual.

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