About the company
As an Austrian-founded company, our company headquarters is located in Vienna, so you'll notice a lot of our roles target here. However, as we also have talent hubs in other cities across Europe (Amsterdam, Berlin, Barcelona, Bucharest) many of our positions are open to these locations as well.
Job Summary
What you’ll do
📍Learn, end to end, about Bitpanda’s products, services and business domain, and apply your learnings from your study in a real-world situation. 📍Provide world-class service to Bitpanda’s customers, handling customer requests promptly and professionally via email and live chat, building up long-term value for the company while increasing customer satisfaction. 📍Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights and drive solutions alongside your mentor. 📍Continuously strive to identify opportunities to improve how Bitpanda can excel at supporting its customers. 📍Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and Net Promoter Score.
Who you are
📍A solution-oriented bachelor or master's degree student in a relevant domain like Computer Science, Marketing, Legal, Finance etc. looking for part-time work (16+ hours p/w) alongside your study. 📍Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns and weekends around your study. 📍Excellent at verbal and written communication – both English and German, French or Italian. 📍Passionate about investing, technology, sales, marketing, customer experience and so much more!
