About the company
Copper is a digital asset technology company dedicated to helping institutional investors safely acquire, trade, and store crypto assets. Built and led by Dmitry Tokarev, a software and financial engineering specialist, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology ā the gold standard in secure custody. Copperās multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoopā¢ is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoopā¢ is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.
Job Summary
Key Responsibilities of the role
šProvide high touch technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
šTake ownership and accountability of all incoming queries and managing client expectations under time pressures.
šWork closely with clients to understand their technical requirements, offering tailored solutions, and advising on the implementation of our products and services.
šCollaborate with internal stakeholders across the firm to effectively resolve client queries and seamlessly setup additional products contributing to revenue growth.
šGather client feedback and insights, relaying this information to our product development teams to influence the enhancement of our offerings.
šStay up-to-date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
šRepresenting the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity
Your experience, skills and knowledge
šBachelor's degree in a relevant field (e.g., Computer Science, Finance, Business) or equivalent work experience. šProven experience in a technical account management role, ideally within the cryptocurrency or financial services industry. šStrong understanding of cryptocurrency technology, blockchain, and digital assets. šExceptional communication and interpersonal skills, with the ability to build rapport with clients. šProblem-solving mindset and the ability to troubleshoot technical issues effectively. šDetail-oriented and organized, with excellent project management skills. šSelf-motivated and capable of working independently as well as collaboratively within a team.
